Frequently Asked Questions
How often do I get my chimney cleaned?
The National Fire Protection Association Standard 211 says, “Chimneys, fireplaces, and vents shall be inspected at least once a year for soundness, freedom from deposits, and correct clearances.
The initial and foremost guideline of any gas fireplace system is to have it inspected every year. With professional chimney companies, you can usually have your annual chimney cleaning and gas inspection scheduled at the same time. Matter of fact, your whole system should be inspected annually, top to bottom.
How often do I service my gas fireplace?
Should I clean the fireplace glass on a regular basis?
Of course! To do this right, you need ot do this carefully. One clever, all-natural way to clean your fireplace glass is to use a newspaper or paper towel and ash: Take a damp paper towel or newspaper and dip in leftover ashes. Wipe the glass in a circular motion to loosen caked-on soot.
Can I clean the fireplace glass safely myself?
The lifespan of a prefabricated fireplace is similar to other major appliances such as a range or refrigerator. Although they can last for as long as 20-30 years when well maintained, most masonry chimneys can last for generations.
How long should a fireplace last?
Pilot lights will occasionally go out. Sometimes the cause is easily resolved, such as running out of propane or turning off the gas. However, if the pilot light needs to be relit more than once per season, it should be inspected by a qualified service technician.
My pilot light is out, what can I do to make it work?
Like your chimney, cleaning your fireplace glass on a regular basis will help it sparkle and reduce the amount of effort it takes to clean it. And, if you neglect cleaning your fireplace glass too long, the white or black substance on the glass can stain, making it near impossible to get clean.
Want to Learn More About Glowing Embers?
From our Customers
We offer only the best services. We grow from our customer's feedback.
Matt goes above and beyond to help figure things out and to guide you through the whole process! Matt is so easy to work with and offers a lot of knowledge in multiple things. I would highly recommend Glowing Embers for all of your fireplace needs!
– Dawn A
Here's a new business you can rely on for satisfaction: I recently had the pleasure of stopping at the Glowing Embers Store in downtown Amery to seek some advice about a problem with our gas fireplace we have in our home. I met Vicky in the store and talked with her and she scheduled an appointment to have her husband Matt came out and he immediately traced the source of the problem and solved it for us. He also took the time to clean and make sure everything was right with the flame etc. I would highly recommend Glowing Embers Store if you're looking for service or a new unit to buy. Let's support this new local business in downtown Amery.
– Bill Klopp, WPCA Radio, Amery
Dear Matt and Vicky,
Thanks so much for all the help in the store trying to answer questions and scheduling for Matt to come out and look at our fireplace problems. Matt, thank you for being honest about trying to solve our problem and not trying to sell something we didn't need. You were really great at finding the problem right away and solving it for us. We will enjoy our unit a lot more this winter now. I will very much recommend you folks to anyone looking for service or a new unit.
Best to your new Glowing Embers Store.
– Bill & Bonnie Klopp
Before
After
Quality Work
Looking for a reliable contractor with extensive experience for your next project? At Glowing Embers, we stand by the excellence of our work and provide clients with personalized attention based on their specific needs. If you’re looking for professional Fireplace services, please get in touch for your consultation.
Whether you are constructing new property or remodeling your home, it’s important to make sure that you find the right fireplace design that you’ll be love for years to come.
Customer Service
Need help finding the right fireplace solution for your residential plans? We are here to assist you with the planning and implementation from start to finish.
Safety is number one in all aspect of what we do. We inspect all fireplace installs, cleanings and repairs to make sure your home is safe before we leave for the day.
Safety Inspections
Installation of gas, wood and electric fireplaces are available. From planning to completion of your fireplace project, we will work with you to make sure your needs and wants are met and implemented.
We offer affordable services with a friendly smile that you can rely on. Matt and Vicky are here to help with all your fireplace solutions. We look forward to working with you in the near future.
Monday - Friday 10 a.m. - 5 p.m.
Saturday by Appointment Only
Sunday Closed
Quick Links
715-825-7878
100 Keller Ave N
Amery, WI 54001